Frequently Asked Questions (FAQ)
📦 Orders & Shipping
We deliver to all areas across South Africa using trusted couriers like Aramex, Pargo, and The Courier Guy. Choose the option that best fits your needs during checkout.
Yes! You can opt to pick up your order at Strawberry Pot in Centurion for free. Otherwise, a delivery fee applies based on your location and order size. There are no additional costs beyond this.
No, we typically process orders quickly to ensure your plants arrive fresh and on time. If you have any concerns, please contact our support team immediately, and we'll do our best to assist you.
We typically process paid orders within 24 hours on regular weekdays and they are usually picked, packed, and ready to go within 2-3 days. If you opt-in at checkout, you'll receive email updates.
Currently, we only ship within South Africa. Stay tuned, as we plan to expand our shipping options in the future!
Yes! You'll receive a tracking link via email once your order is dispatched. Monitor your plant's journey in real-time.
🌿 Products & Availability
Shop our full range online at cultivocarnivores.com. Limited selections are also available at Centurion and Boksburg partners.
While our main store is online, visit our partners in Centurion and Boksburg for a curated selection of plants and supplies.
Beginners receive pre-potted plants, while collectors get bare-root options with roots wrapped in moist paper towels. Pre-potted collector plants are available for an extra fee.
💳 Payment & Security
Yes! We use industry-standard encryption to protect your payment details, ensuring a safe and secure shopping experience.
No. What you see is what you pay. For those not collecting your order, a delivery fee applies based on your location and order size. There are no hidden fees beyond this.
🌱 Care & Growing Tips
Yes, we do! We offer specialized carnivorous plant soil and mineral-free water to ensure your plants thrive. These products are available on our website in the Soil and Water sections.
Yes, each online order comes with a complete care sheet containing detailed guidelines to help your plant settle in and thrive in our South African climate. It also includes links to additional resources such as how-to videos, care tips, and other helpful instructions. Make sure to opt-in for email updates when placing your order to receive your care guide.
🛠️ Services
We're here to help! Get free advice for plants bought from us or opt for paid consultations for plants from other sources. Additionally, we offer repotting, plant hospital services for maintenance and pest control, and plant hotel services during your holidays.
🛠️ Workshops and Training
Yes! Join our regular open days and workshops hosted by our retail partners to enhance your plant care skills.
❓ Submit Another Question
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