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FAQ: I've placed an order on Wednesday, when will my parcel be delivered?

  • Hand deliveries to Johannesburg and Pretoria areas are arranged for within the first 24 hours after payment has cleared 
  • Seeds via PAXI:
      • Once stock is confirmed and your payment processed, you will receive a notification that your order has been fulfilled - your parcel will be sent the next business day (Monday to Friday)
      • Live plants and growing media are sent via the courier or Postnet 2 Postnet:
          • We send courier and Postnet parcels from Monday to Wednesday only, thus if your order is fulfilled on Wednesday to Sunday it will be sent on the next indicated shipping day (ie. Monday)
      • Once your payment has been processed you will receive an update email with the estimated shipping date
      • Once your parcel has been dispatched you will receive a shipping notification with the tracking number
      • The tracking number can be used to track your parcel online - depending on where you reside your parcel will usually be delivered within the next
          • 1-6 business days (Courier / Postnet2Postnet)
          • 7-10 business days (PAXI - seed and/or seedkit orders to South African destinations)
      • We have no control over actual delivery times as each shipping carrier uses their own delivery schedule, kindly ensure you provide us with the correct address and contact person's details to take receipt of your parcel if you are unavailable
      • View our shipping guidelines for a full explanation on shipping methods, costs involved and guidelines on tracking your parcel
      • If you cannot locate your tracking number please let us know
      • If you are unclear about anything regarding the shipping process, feel free to contact us via the 'send us a message' button below

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