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FAQ: When will my order be shipped?

  • Seeds and Growing media:
      • Once stock is confirmed and your payment processed, you'll receive a notification that your order has been fulfilled - your parcel will be sent the next business day (Monday to Friday)
  • Live plants are sent via the courier or Postnet2Postnet:
      • We send courier parcels from Monday to Wednesday only, so if your order is fulfilled on Wednesday to Sunday it will be sent on the next indicated shipping day (ie. Monday)
  • We do hand deliveries of live plants, seed and growing supplies in the Johannesburg and Pretoria areas from Mondays to Fridays.  We will contact you to arrange a next day delivery once payment has cleared 
      • Once your payment has been processed you will receive an update email with the estimated shipping date
      • Once your parcel has been dispatched you will receive a shipping notification with the tracking number
          • The tracking number can be used to track your parcel online - depending on where you reside your parcel will usually be delivered within the next
            • 1-6 business days (Courier / Postnet2Postnet)
            • 7-10 business days (PAXI - South African destinations)
            • 2-4 business days (Document express courier - worldwide)
          • We have no control over actual delivery times as each courier branch uses their own delivery schedule, kindly ensure you provide us with the correct address and contact person's details to take receipt of your parcel if you are unavailable
          • View our shipping guidelines for a full explanation on shipping methods, costs involved and guidelines on tracking your parcel
          • If you cannot locate your tracking number or need help tracking your parcel please let us know

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