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Track your parcel

Our delivery options:
  • For your convenience, we offer online order collections from the Strawberry pot nursery as well as various nationwide shipping options from as low as R100 per order at the checkout section
  • We send Postnet parcels and NO RUSH orders via a 3rd party courier service on Mondays and Tuesdays according to the shipping date you selected - with an estimated shipping time of 1-4 Business days depending on where you reside (Allow extra time for urban areas)
  • EXPRESS service orders are prioritised and are sent within 24hrs after processing (Estimated delivery within 1-4 Business days) - allow extra time for urban areas. It is worth noting that courier companies do not regularly deliver over weekends or public holidays, therefor if your shipment is sent on a Friday, it will (most likely) be delivered on Monday or Tuesday
  • As many of our customers are aware, most courier companies have restrictions on transporting live plants and plant products.  Therefor we use various shipping carriers to try and balance these restrictions with our time sensitive cargo while keeping the shipping cost to our clients as low as possible

Local pickup / collections:

  • Collection details will be provided in the progress update e-mails as soon as your order is ready for collection
  • Once processed, online orders may be collected from the Strawberry pot nursery at your convenience. There’s no need to schedule an appointment - on collection, simply use your name and order number as reference

Courier and Postnet:

  • Ensure that you have entered the closest Postnet branch on your account details.  If you have not yet done so, please update this as soon as possible to avoid any delays
  • Once your parcel has left our premises, we will update the status of your order with a tracking number and inform you of the shipment via email
    • Your order status page can be accessed by clicking on the blue "view your order" button at the bottom of any of the order progress e-mails
    • More often than not, you will be informed by your Postnet branch as soon as your parcel is ready for collection
  • For easy reference, the tracking number in your order status page will be highlighted and link back to this page
    • To track your parcel, click on the relevant carrier image below to open the web link and enter your tracking number to track the progress of your shipment
      • Please note that it may take a couple of hours for updates to reflect on the tracking system

    Hand deliveries: 

    • 2020 has been tough on us all and we'd love to support other small-businesses to help in any way we can.  Local hand-delivery is an in-person delivery service, facilitated by one of our community courier services which generally operates from Monday to Friday within their business hours (08h00-19h00)
    • Orders are delivered within 48hours once collected from our premises. As soon as your order is handed over to the driver, we will update your order status accordingly 

    General shipping notes:

      • Orders are only released once payment reflects in our account. Cut off time for the current day's orders are at 17h00. Orders are to be confirmed and paid in full to be included in the next shipping schedule
      • We make use of 3rd party courier companies to deliver our goods and prices are subject to change without prior notice
      • Proposed shipping times are provided by the shipping carrier. By estimation, your order should be delivered within 1-4 Business days from the day it was sent, allow an additional 48hours for urban areas
      • Each shipping carrier holds their own schedule and once your order is handed over to the courier, we no longer have control over your parcel ie. Address changes, actual delivery times, etc
      • Track the progress of your shipment using the tracking number provided.  If you can not locate your parcel or have not received your order within the estimated shipping time please contact us immediately so that we can assist and follow up with them


                Aramex - Enter your tracking number to track your parcel   

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