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FAQ: Why do I have to make an appointment to collect my order?

  • There are a couple of reasons for this:
    • Firstly, due to the fact that the online store is managed from our private residence, and not a walk-in nursery, we need to make that sure there is someone to meet you
    • Seeds, moss, seed kits and premixes are freshly packed and prepared, and 
    • As most of our plants are shipped out, many plants are cultivated in plant plugs to save on space and will need to be repotted into a standard size pot prior to your arrival
  • We ask for at least one day advance notice to get everything ready for you

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