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Frequently asked questions

Frequently asked questions

  • We often receive queries with regards to placing orders as well as providing a precious carni-kid with the best optimal care.¬† For easy reference, answers to all of these and more are available in the FAQ section below
  • With so much conflicting information available on the internet (especially with regards to cultivation), it is easy to get overwhelmed¬†
  • The cultivation questions in this FAQ section have been answered to the best of our knowledge and many answers are based on previous personal experiences only
  • Should you want to add some insight, additional comments or even have another question yourself, please¬†let us know¬†- yours may provide an answer to a question another carni-fan may have too

    GENERAL

    Where are you based?
    • Cultivo Carnivores is a proudly South African, online-only specialist plant store based in Gauteng, and all of our sales are managed via our website
    • Not fussy about options, variety and fancy labels? Perhaps, you're just looking for a cool, bug-munching plant to shop and go. Good news!¬† Visit the Strawberry pot nursery for our plant display and a hand picked selection of our carnivorous plants and related products.¬† The range includes various carnivorous plant species in different sizes, planted gifts, carnivorous plant soil and distilled water.¬† Popular varieties and PROmixes at the Strawberry pot usually sell out fast so don't delay
    • Should you be looking for something specific, we recommend completing your purchase via our website and collect your order from the nursery¬†
    • The Strawberry pot is conveniently located near the Old Johannesburg road (R101) in Centurion and is situated on the way to Mall@Reds next to Bakenkop primary school.¬† The address is 202 Hendrik Verwoerd drive in Wierdapark, plus they are open 7 days a week! Contact number: 012 653 5068
    What are your business hours?
    • Cultivo is an online-only store with a small distribution center at the Strawberry pot garden center in Centurion.¬† The best time to reach us is during our operating hours:
    • Order queries, help and advice
    • 9:00 - 17:00 Monday to Friday
    • 9:00 - 15:00 Saturdays
    • Closed on Sundays & public holidays
    • Personal meet-ups for advice, help with repotting, health checks and treatment of your plants
    • Weekdays by appointment only
    • We'll meet at the Strawberry pot
    • Contact us below to schedule a meeting at your convenience
    • Viewing and in-store shopping (selected range)
    • Visit the Strawberry pot nursery in Wierdapark, Centurion, 012 653 5068

     

      • We spend a lot of time out in the garden and we may miss a phone call. Messages to our¬†Whatsapp¬†number 064 628 9497 and emails are always welcome and we will respond as soon as possible
      • In order to keep clear records, we prefer communication via Whatsapp or e-mail.¬† ¬†For any assistance, order queries or more information on any of the products we sell, kindly contact us via Whatsapp or e-mail us directly at admin@cultivocarnivores.com

      ORDERING FROM CULTIVO

      Where to buy our plants
      • Cultivo Carnivores is an online only, 1 stop shop for all your carnivorous plant needs. Shop online at www.cultivocarnivores.com
      • For viewing and in-store purchases visit The Strawberry pot nursery for our plant display and a selection of our plants and products.¬† The Strawberry pot is situated on the way to Mall@Reds at 202 Hendrik Verwoerd drive in Wierdapark, Centurion and is open 7 days per week - call ahead to confirm availability¬†012 653 5068¬†or¬†Get directions¬†
      Can you send a pricelist of plants currently available?
      • Our motto is quality over quantity.¬† We do not stock large numbers of anything but rather sell a variety of each species to help you build your collection.¬† As it will not stay current for long, a written list is not practical
      • Cultivo Carnivores is an online store and our website serves as a complete catalogue with plants, seeds, soil and supplies (everything!) we have on offer - pics, prices, sizes and all
      • Visit our online store at www.cultivocarnivores.com and click on the MENU (top left) for current availability
      How do I place an order
      • Our website serves as an online store with a complete catalogue and all of our sales are managed via our website
      • Orders can be placed online at www.cultivocarnivores.com. Go to menu (top left) for the different categories and click on an image for more info on the plant or product.¬† If you see something you like, add it to your cart by clicking on the "Add To Cart" Button. When you are ready to complete your order click on the CART button to go to Checkout, complete your contact details, shipping details and make payment
      • If you are new to the online shopping experience and need some help navigating our website or creating your order online, give us a shout via Whatsapp - we are available during business hours to walk you through the steps
      May we visit Cultivo in person?
      • Cultivo¬†is online-only store based in Gauteng.¬† This allows us to have a larger inventory than traditional stores and to focus 100% of our attention on providing you with a superior online shopping experience
      • For viewing and in-store purchases, visit the Strawberry pot nursery for our plant display and a selected range of our plants and products
      • The Strawberry pot nursery is located at 202 Hendrik Verwoerd Drive, Centurion and is open from 8am to 5pm Monday to Saturday and 9am to 3pm on Sundays and public holidays
      • Online orders may also be collected from the Strawberry pot at your convenience. Order online, then select the 'customer collect' option at checkout. We'll let you know once it's ready to collect
      • At Strawberry pot, most plants are available year round (even in winterbulb form), while some are season dependent, call ahead to confirm availability 012 653 5068
                    Darn, I missed it and it's labeled as sold out! When will it return?
                    • At Cultivo we focus on the rare, weird and wonderful.¬† Think of us as a carnvivorous plant boutique
                    • Our cross-hairs are aimed at the ultimate plant connoisseur and most of the plants we sell are either imported, seed-grown or produced by our own tissue culture program - thereby offering you a unique opportunity to grow your existing collection with those carnivorous plant species and cultivars that you may not find locally or in traditional stores
                    • All of our sales are managed via our online store which is updated with stock levels in real time¬†- if it is listed with a price and "Add to cart" button, it is available for purchase
                    • Some are seasonal and we will make them available as soon as they meet our quality standards, however, adding to that boutique mystique, most of what we offer is extremely limited and sold out means...sold out...and there is no telling (if and) when a certain item will return
                    • We keep a close eye on those handpicked cream of crop carni's and besides relisting some fan favourites, we also regularly add brand new plants and products to the store
                    • From time to time we also make some additional collector plants from the personal collection available for sale.¬† These high end collector items may sell out fast - Be sure not to miss out on an opportunity as these special offers are treated as once-off deals, not to be repeated
                    • Sorry guys and gals, payment confirms orders - no reserves¬†

                    SHIPPING & COLLECTIONS

                    Which shipping methods do you offer?

                      We make use of 3rd party couriers and ship orders nationwide, 5 days a week, from R100 per order

                    • For South African Customers, we offer a:
                      • Local pickup / collection service¬†from The Strawberry Pot nursery in Centurion
                      • a Courier to your door service to have your parcel delivered to a physical address¬†¬†
                      • PostNet 2 PostNet¬†where the parcel will have to be collected from your preferred Postnet branch
                      • We also offer an in-person¬†hand delivery service within 50km from Centurion CBD

                        International Customers:

                          Which courier services do you use?
                          • We offer an in-person hand delivery service within a 50km from Centurion CBD
                          • We mainly use Aramex for Postnet2Postnet and courier to your door deliveries. We also make use of Uti Sun couriers locally and the Courier guy to main centers across South Africa
                          • International orders are sent via DHL Express
                              How do I find the Postnet branch closest to me?
                                May I collect my order?
                                • Yes, we offer a 'shipping method' at the checkout section for collections
                                • We will notify you as soon as your order is ready for collection from The Strawberry pot nursery in Wierdapark, Centurion
                                • For any queries send us a¬†Whatsapp message @ 064 628 9497, or¬†e-mail¬†us for more information¬†
                                When will my order be shipped?
                                • We start preparing orders as soon as payment reflects in our account and they are usually ready to go within 1-3 days
                                • Courier services do not transport parcels over weekends. This means that orders placed on Thursdays and Fridays may only be sent on the Monday to avoid lengthy stand overs over weekends
                                • Once sent, we will update your order status with the tracking number and notify you via email
                                      Will my plants survive shipping? .... What happens if my plants are dead on arrival?
                                      • Having most of our plants imported we understand the concerns you may have related to shipping.¬† Quality is our highest priority and we pack orders securely to ensure a safe journey.¬† Sometimes life happens and there may be unexpected and unforeseen delays - we take this into consideration when we pack your plants and they'll be safe in a box for up to 3 weeks
                                      • Did you know we have an ARRIVE ALIVE policy?
                                        • At Cultivo we are very focussed on plant quality and extremely meticulous about packing and shipping of live plants
                                        • Due to the variable delivery times of the Post Office we only send live plants via the Courier or Postnet
                                        • Depending on where you reside, your parcel may take up to 6 business days to reach you
                                        • We assert to pack and protect your precious carni cargo the best we can to ensure safe arrival of your new plant
                                      • What happens if my plant arrives DEAD¬†‚ė†ÔłŹ
                                        • Delivery times and handling of parcels by carriers are completely beyond our control
                                        • Once your parcel leaves our premises we will update your order with the tracking details.¬† Most courier services require a signature on delivery so please make sure there is someone who can take receipt of your parcel
                                        • We will send you a strong, healthy plant or winter bulb and we cannot be held responsible for parcels left outside in the summer sun (or eaten by a dog ūüź© ūüėā)
                                        • We strive towards excellence and you as our customer is our first priority
                                          • Open your parcel as soon as it is delivered.¬† Inspect your plants and cross reference them with your printed order included in the box
                                          • During the winter months, temperate plants such as venus flytraps, trumpet- and purple pitchers are cut back and sold as clean, dormant rhizomes.¬† This will be indicated in the listing so that you know exactly what to expect.¬† A dormant rhizome is an underground, winterbulb or stem and may not have any pitchers or traps attached, making them appear very small overall.¬† The rhizome is a live organ and as long as the rhizome is firm and white, it is not dead
                                          • Should there be anything missing from your order or your plants be black and mushy (dead) on arrival, please contact us immediately. Time allowed is 24 hours
                                          • Please include images of damages to the parcel if applicable as well as the plants in question
                                          • These images can be sent¬†to admin@cultivocarnivores.com or Whatsapp 064 628 9497, and we will replace this item completely free of charge if the claim is warranted
                                        • Should we not have the particular plant in stock anymore, we will issue you with store credit for the value of the lost plant (shipping fees excluded)
                                        • We do not offer cash refunds
                                        • We are always available for advice and, for easy reference, the web link to all our care sheets are available in the 'shipping and collection details e-mail' sent after your purchase, should you need advice on providing your new plant with optimal care
                                        • Once you take receipt of your parcel, the responsibility is handed over to you
                                          • We strongly urge you to do some research on specific needs of the different species and follow the guidelines provided
                                          • Carnivorous plants are generally easy to grow providing they receive enough light, water and a bit of TLC
                                          • We can not be held responsible for declining plant health after the 24 hour time frame, due to lack of light, neglect, water quality, soil conditions etc¬†
                                        • If you are unclear about anything regarding Cultivo's arrive alive policy, feel free to contact us for clarification

                                              INTERNATIONAL CUSTOMERS

                                              Do you ship to my country?
                                              • We ship¬†orders to most countries providing the relevant documentation is in order
                                              • Refer to the section below on ordering from us beyond the borders of South Africa

                                              Carnivorous plant export shipping details for international customers

                                               

                                               

                                                      RESELLING & WHOLESALE

                                                      I'd like to become a reseller - does Cultivo offer plants and seed at wholesale prices?
                                                      About Cultivo
                                                      • Being specialist carnivorous plant growers, our main focus at Cultivo is treating each of our clients as a priority customer and we aim to offer you not only exceptional quality plants, but also the largest variety of carnivorous plant species that South Africa has to offer

                                                      Wholesale and Distribution

                                                      • Due to the fact that we mainly sell rare species and cultivars aimed at the plant connoisseur, we do not offer large or wholesale quantities from our private collection as a regular purchase option; However,¬†
                                                        • We take great care in maintaining our international business relations and only import plants from reputable nurseries and private growers, enabling us to supply larger quantities of various carnivorous plant species for resale
                                                        • Wholesale and distribution is managed by Plant imports South Africa. Contact them via email at orders@plantimports.co.za or visit our wholesale and distribution section¬†for more information

                                                        Collector items

                                                        • At Cultivo we specialise in carnivorous plants and as we focus mostly on offering you a variety of connoisseur and collector items, the labeled plant species and cultivars we sell are intended for cultivation and enjoyment by individual hobbyists and plant collectors only
                                                        • As per our terms of service, we¬†reserve the right to limit or prohibit orders for collector items that, in our sole judgment, appear to be placed by propagators, dealers, distributors and re-sellers without prior arrangement
                                                        • Should propagation for resale be your main purpose for buying our connoisseur plants, we ask that you make us aware of¬†it.¬† These orders will be considered on a case-by-case basis.¬† Failure to do so may lead to suspension of your account without prior notice

                                                                    WINTERTIME & DORMANCY

                                                                    Will Cultivo be open during the winter?
                                                                    • Yes, Cultivo remains open year round, including the duration of winter dormancy
                                                                    • Our business hours for collections from the nursery remains the same, and the online store is of course always be open
                                                                    • During winter, live plants are available as dormant rhizomes (winter bulbs). These are available either already potted or bareroot - ready for you to pot up and for them to wake up during springtime at their new home
                                                                    • Plants will be listed as ‚Äėdormant rhizome or winterbulb‚Äô so that you know exactly what to expect
                                                                    • With the shorter daylight period and cooler weather, temperate carnivorous plants will enter a rest period called winter dormancy during the colder months of the year - in South Africa winter dormancy usually sets in between April and May and lasts until September to October
                                                                      • Dormant plants will still be listed and available for purchase, however
                                                                        • if you're new to carnivorous plants, this information will give you an idea of what to expect
                                                                    • Plant images shown are always from our own plants unless otherwise mentioned
                                                                      • Product images represent our plants in full summer growth under optimal conditions
                                                                    • As plants are a product of nature, slight variations - in terms of size and colour - may occur
                                                                    • If ever in doubt, feel free to contact us to confirm, prior to your purchase
                                                                    What can I expect from my plants during winter dormancy?
                                                                    • Should you be new to carnivorous plants we highly recommend doing some research on what to expect during the colder months so there are no (or fewerūüėČ) surprises
                                                                    • The carnivorous plant world comprises of a whole bunch of different carnivorous plant species and varieties and some will need a rest period during wintertime to store enough energy for the new growing season.¬† In South Africa we are blessed with distinct seasons and besides being the most awesome plants in the universe, these plants are soooooo clever....they will know exactly when to go to sleep if grown in natural light
                                                                    • During autumn, temperatures will start dropping and the daylight period become shorter, which will trigger a winter rest period in temperate carnivorous plants.¬† In South Africa, this¬†period usually starts during April and lasts until late September when the temperatures rise and the daylight period gets longer again
                                                                    • Here is a few guidelines on what to expect during winter dormancy:
                                                                    • Venus flytraps:
                                                                      • As the daylight period gets shorter in autumn, trap formation will taper while energy is being stored in the underground stem (a bulb like structure called the rhizome)
                                                                      • During late autumn the tall leaves and large summer traps will start dying off and the plant will generally appear much smaller (approx 1/4 size) for a couple of months in comparison to their active growing season (summer)
                                                                        • This means that during wintertime, flytraps have very little growth above the soil level and are largely inactive during the colder months (May to October) of the year

                                                                      Venus flytrap preparing for winter dormancy

                                                                        • Most flytrap varieties still produce tiny traps close to the soil level (called ground hugging traps) that are sluggish to close
                                                                        • Venus flytraps are mostly inactive from late autumn (around May), with new active growth (tall and/or longer leaves with larger traps) emerging during September and October
                                                                        • Venus flytraps come back bigger and stronger after their beauty sleep and should be back in full bug-munching action by November
                                                                        Winter vs summer - venus fly trap cv Whale
                                                                        • Wintertime and¬†trumpet pitcher plants¬†
                                                                          • As the days get shorter and the temperatures drop in autumn, the tall summer pitchers will die off from the lid either partially (halfway down) and in some cases¬†entirely, this is also the case for winter dormancy in purple pitchers and parrot pitcher plants
                                                                          • many varieties of trumpet pitcher plants produce flat pitchers with small heads that will not open, these non-carnivorous leaves are used for phytosynthesis and is called phylloda
                                                                          • During wintertime trumpet pitcher plants are unpotted and trimmed back.¬† Phylloda leaves are left for phytosynthesis while rhizomes are cleaned and treated with fungicide, hereafter they are repotted into fresh soil, ready for the upcoming growing season
                                                                          • If grown outside in full sun, trumpet pitchers come back into play with bigger, stronger pitchers popping up from the growth point during September and October and should be in full swing by November
                                                                        Carnivorous sarracenia Trumpet pitcher plants winter dormancy
                                                                        • The growth on Tropical pitcher plants¬†will slow considerably during wintertime and
                                                                          • Even though the foliage will remain, most of the pitchers (cups) produced during spring and summer will die off
                                                                          • If grown in natural conditions, tropical pitcher plants will start growing actively - producing new foliage with pitcher formation - around September to October
                                                                          • Temperate sundews for eg Drosera Binata and Drosera Filiformis as well as¬†Temperate butterworts¬†will die back to a single winter bud (called a hibernicula), with
                                                                            • no visible growth above the soil level
                                                                            • If given enough light, new growth on temperate sundews and butterworts will start popping up from (or around) the hibernicula when temperatures rise and the photoperiod gets longer in September to October
                                                                            • Many plants in the Mexican butterwort family will lose their large carnivorous leaves as the daylight period gets shorter in winter
                                                                              • With the exception of Pinguicula Gigantea, mexican butterworts will produce tight rosettes with tiny non-carnivorous leaves - making them appear much smaller during the colder months of the year
                                                                              • Most mexican butterworts flower in late winter to early spring with the bigger carnivorous leaves returning around October to November

                                                                            Comparison Winter dormancy vs summer growth in mexican pinguicula * carnivorous butterworts

                                                                              • Albany pitcher plants tend to die back slightly producing tiny pitchers with
                                                                                • new growth in the form of non-carnivorous leaves appearing first during springtime, followed by
                                                                                • the larger thumb-like carnivorous pitchers during summertime
                                                                              • Most terrestrial bladderworts¬†we have for sale will flower during the warmer months, thus
                                                                                • during wintertime only the green leaves are visible¬†

                                                                                 

                                                                                • Buying plants from Cultivo during wintertime
                                                                                  • Plant images shown are always from our own plants unless otherwise mentioned.¬† To best display individual characteristics on each species and/or variety, images represent our plants in full summer growth under optimal conditions
                                                                                  • From May to October, temperate plants will be sold as dormant rhizomes (underground bulbs or roots) with cut pitchers.¬† Naturally, this will cause the plant to appear smaller overall
                                                                                  • As many species and varieties are inactive in the colder months, we repot our plants into fresh carnivorous plant soil¬†during winter dormancy.¬† Plants and dormant rhizomes are available either bareroot or already potted - ready for the upcoming growing season
                                                                                  • Keep the soil only moist during wintertime and provide as much direct sunlight as possible.¬† Protect your plants from below freezing temperatures.¬† Temperate plants settle in better if repotted into fresh carnivorous plant soil at the end of winter dormancy - around August to mid-September.¬†If given optimal conditions, plants will start growing actively with new growth emerging from the growth point as the days get longer during September to October
                                                                                  • Shipping during winter dormancy is ideal as it reduces stress on the plant and help them to settle in quicker into their new environment without too much disturbance
                                                                                  • For the most part, the carnivorous plant species we grow, display best during the active growing season.¬†¬†For those carni-fans who wish to drop by to view before purchase, the Strawberry pot nursery stock plants and winter bulbs year round - they are located at 202 Hendrik Verwoerd drive in Wierdapark, Centurion and are open 8am to 5pm Monday to Saturday and 9am to 3pm on Sundays
                                                                                  • As always, our online store is open 24/7 and we offer a range of payment- and shipping options if you are not collecting from the nursery
                                                                                  • If at any time you are in doubt, drop us an e-mail¬†or Whatsapp us prior to ordering for further assistance

                                                                                            OTHER

                                                                                            I'm a personal grower with different species & varieties plants that you offer - would you be interested in trades?
                                                                                            • Sorry, we do not accept trades, cuttings or plants as payment
                                                                                            • Adding to the boutique mystique, we are always looking to expand the selection available at Cultivo, so
                                                                                              • instead of a trade, should you have any carnivorous plants and/or cuttings on offer we don't already have for sale, we are very willing to compensate you financially
                                                                                            • For extra cash in your pocket, please¬†contact us with a price list of your plant cuttings (rooted / unrooted) or plants you have on offer, we look forward to hearing from you

                                                                                            PLANT CARE

                                                                                            Ohh I'm super new to carnivorous plants. Are they difficult to grow??
                                                                                            • Contrary to the popular belief, carnivorous plants are not difficult to grow provided their basic needs are met.¬† Most will need a fair amount of direct sunlight for phytosynthesis and all will need low mineral water and nutrient-deficient soil.¬† Even though the venus flytrap is the most famous of them all, there are more carnivorous plant species than you may know of and according to their needs, we will have to adjust the care of each trying to simulate their natural habitat, to grow them successfully
                                                                                            • With so much conflicting information on the internet it is easy to get overwhelmed.¬† We have complete and quick reference care sheets available at a touch of a button. Click here for our reference guide¬†for more info on taking care of your carnivorous plant, growing your own live sphagnum moss culture and sowing carnivorous plant seeds¬†
                                                                                            • Should you need further clarification after studying these guidelines, give us a shout, we're here to help
                                                                                            My venus flytrap is flowering, what do I do?
                                                                                            • Mature fly traps usually flower during spring. Flowering drains a lot of the plant's energy, and it may well take a whole growing season (which means a whole year) to recover. We recommend cutting flower stalks for a healthier plant
                                                                                            • Unlike the variability of seed grown flytraps, offspring from the flower stalk will be an exact clone of the parent
                                                                                            Oh no! What's going on with my plant? Please assist
                                                                                            • Is your plant looking sickly or unhappy? We can assist with general growing advice and common problems associated with carnivorous plants
                                                                                            • Note that the advice we provide is based purely on personal experience and is not set in stone. We always recommend doing additional research on specific concerns. The internet is filled with excellent resources, how-to videos, discussion forums and carnivorous plant social media groups
                                                                                            • Some excellent publications are also available and make for wonderful bedtime reading - check out our recommendations here
                                                                                            I've done my research and is still unsure. Can you help me brainstorm?
                                                                                            • We can assist with specific plant queries and concerns:
                                                                                              • Abnormal growth
                                                                                              • Expectations due to seasonal changes ie. winter dormancy
                                                                                              • Pests and disease
                                                                                              • Growing media and supplies
                                                                                              • Recommended books, videos, weblinks and other resources

                                                                                            What do you need from me in order to assist?

                                                                                            • In order to advise you best, we prefer addressing specific concerns via Whatsapp or e-mail
                                                                                            • Contact us on 064 628 9497 or send us an e-mail to admin@cultivocarnivores.com to submit your question
                                                                                            • Please provide as much details as possible:¬†
                                                                                              • The species or variety of the plant.¬† (Tip: If you have bought the plant from us please use the same e-mail address if you do not know the plant species)
                                                                                              • Where have you bought the plant?
                                                                                              • How long have you had the plant?
                                                                                              • Where do you stay?
                                                                                              • Details about your care till date:¬† Indoors, outdoors, lighting, water, soil, fertilisers, repotting etc
                                                                                              • A detailed description of your concern
                                                                                              • When did you start noticing the problem?
                                                                                              • Images will certainly be very helpful.¬† Provide us with clear photographs as this will make identification easier
                                                                                             Some additional notes:
                                                                                            • This service is free and we volunteer valuable time and effort to assist you regardless of where you live
                                                                                            • By submitting your query, you agree to the T&Cs of this website
                                                                                            • You also agree that the information you receive through this service is free and such information and recommendations are provided solely for educational and informational purposes only; all decisions you ultimately make remains your own responsibility
                                                                                            • We reserve the right to reject any question for any reason
                                                                                            • By submitting a question you agree that content and images may be used as part of our FAQ section and searchable database for our customers
                                                                                            • At Cultivo, we take your privacy seriously. Names, e-mails and other contact details will remain private and will never be shared with anyone
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