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FAQ: How do I place an order?

  • Cultivo Carnivores is an internet-based, carnivorous plant nursery managed from our home in Centurion. Our website serves as a complete catalogue and all of our sales are managed via our online store
  • For your convenience, we offer 2 methods for placing an order with us:
    • Shop online and have your favourite carnivore sent straight to your door and settling into it's new home before you can say SNAP!
    • For those not comfortable with online shopping, we offer visits by appointment, with point of sale purchases on selected Saturdays during summertime - READ MORE on Saturday visits
  • According to our feedback reports, most of our clients find the online store convenient and easy to use; however, if you are new to the online shopping experience, we have a complete tutorial below on how to place your order via our online store

    The HOME Page

    • Our web store is optimised for desktop- as well as smart phone users.  We will use a smart phone for this tutorial
    • The HOME screen has some inviting welcome notes and colourful featured categories on display, however, the real magic happens behind the main MENU and sub-menu tabs
      • Our online store consist of a main MENU with various sub-menus which are categorised into Live plant categories (species and varieties), plant seed, related growing supplies, gifts and other awesome resources such as care information, books to purchase and recommended web sources
        • The full list of categories (sub-menus) can be found behind the main MENU tab on the HOME page
      The main menu is located in the top left corner of the home screen
      • For this example we will place an order for a mean-looking venus flytrap.  From the Home screen, locate the MENU tab, then tap the drop down sub-menu in the Live plants category and scroll down to view the different species, in this case:  Venus Flytraps (Dionaea Muscipula) - Yes, the botanical name is a mouthful😉
      Select the live plant category by clicking on the downward arrow

       

      Species are listed behind the menu > live plants tab
        • In the Live Plants > Venus Flytrap CATEGORY we have different venus flytrap VARIETIES on offer (each variety has it's own unique characteristics, for example some flytraps have more menacing teeth, jagged teeth, long teeth, jaws teeth, giants varieties, redder, greener, bigger, smaller.....taller...........you get the idea)
      In this category we will find different venus flytrap varieties
        • Click on the product image (in this case the VENUS FLYTRAP: Mixed Giants image) to enter the PRODUCT PAGE

      The Product Page

        • Each product page includes prices, stock levels and representative images of the selected product
        • Plant images are always of our own plants - please note that images represent plants in full summer growth in optimal conditions and may not display their full potential during and a couple of weeks after winter dormancy (Read more on what to expect during winter dormancy)
        • In the product listing, you will find options for the product as well as tabs for
          • a product description,
          • information on how you will receive your plant and
          • a quick care guide
        • Hmmm, looks good....  Let's add one of these to the shopping basket
      Ready? Let's do some online shopping
        • To place an order, use the drop-down menu in the product page to first select the plant size (Only sizes currently in stock will be available)
      Click the downward arrow to select the plant size
      • Next, we need to know how you would like to receive your plant.  Unless otherwise stated plants are available as either potted or bareroot for those who wish to use their own carnivorous plant soil - more details can be found in the Potted vs Bareroot tab
      How would you like to receive your plant - potted or bareroot?
        • Once you have selected the size and option, add your selection to the shopping basket by clicking Add to shopping cart

      Add your selection to the shopping cart

        • From here you can either continue browsing or proceed to a summary of the items in your shopping cart by clicking on 'View cart' or the shopping cart icon
      View the items in your shopping cart
        • Review the items in your cart and proceed to the checkout page 
      Review the items in your cart and continue to checkout 

      Completing the Checkout Process

        • At the first checkout page - enter your address and contact details
          • You will still need to enter a full address even if you intend to collect your order from us instead of having it sent
          • Also, enter your local Postnet branch name if applicable
          • For parcels sent via the courier, a full street address will be required, we can not courier plants to PO Box addresses
        Enter your account details and shipping information
        • After you have entered your account details and shipping address, continue to the shipping method
        Continue for collection details and shipping options
        Shipping Methods
          • Use the radio button to select the preferred shipping method for your order
          • Shipping options are determined by your location and displayed according to volumetric weight of the parcel
          • If you intend to get your order sent via Postnet, please let us know which PostNet branch you will be collecting your parcel from if you have not already done so
          • Paxi is a service managed by PEP stores and has over 2000 locations in South Africa
            • Due to frequent service disruptions, PAXI replaced the South African Post office shipping method for sending seeds.  Due to content restrictions and variable delivery times we will not be able to send live plants nor carnivorous plant soil via PAXI
            • Use this weblink to search for the PAXI location most convenient for you to collect from and let us know when sending proof of payment
            • A customer collect option is available free of charge for those who wish to collect their orders, saving on shipping costs.  Once processed, orders are usually ready for collection (by arrangement) from the following day from our premises in Centurion 
            Select your shipping option - Postnet courier or collect

              • Once you have selected the shipping method, scroll down to Continue to payment method
              Continue to payment method to complete your order


              Payment Methods

              • In this section, use the radio button to select your preferred payment method
                  • We prefer direct EFT's (No additional fees) as it is the cheapest option for us both - Choose the Electronic funds transfer (EFT) option for our banking details
                  • If you select the online card payment option (Payfast), a separate email with payment details will be sent to you on confirmation of your order
                    • Please note this payment request email is generated manually once all the products in your order are confirmed and is usually sent during our business hours 
                    • a 7% processing fee applies to transactions via Payfast, as well as the card facility at our premises to cover costs and processing fees charged by the payment provider and bank
                    • Payfast is an independent 3rd party payment provider we primarily use to facilitate online card payments.  Even though Payfast also offer additional payment methods such as Bitcoin, EFTs and Masterpass,  please note that ALL payment methods processed via Payfast will incur the processing fee
                    • Secure your order by completing payments within 48 hours 
                    • For faster processing of your order please send us proof of payment via e-mail or sms, e-mails via the bank do not always reach us
                    • Orders will only be released once the payment reflects in the bank account which may at times take up to 3 business days
                    • Kindly take note that due to security reasons, we do not accept cash payments
                  Use the radio button to select the payment method
                  • Once you have selected the payment method, scroll down to Complete order 
                  Complete your order as confirmation
                  • Tap the complete order button to confirm and an order confirmation e-mail will be sent to your registered e-mail address
                  • That's it! You're done!
                  One moment while we confirm your order
                  The Thank You Page
                  • The Thank You ....(name) page serves as confirmation that we have received your order
                  • Take note of your order number for future correspondence
                  • Payment details will also appear here
                  The thank you page serves as confirmation of your order
                  Communication and order progress updates
                  • We believe in clear communication, so keep an eye on your e-mail inbox as we will send you updates while your parcel makes it's way to you
                  • Once your order is received, you will receive an e-mail as confirmation.  We will now review the items in your order, and as soon as all the products are confirmed we will send you a second e-mail with Shipping / Collection details followed by a third email when your order is complete and either ready for collection or sent via courier, Postnet or PAXI
                  • The order status page will be updated as we process your order.  For any information on your order status such as payment status, collection details and tracking numbers scroll down on the Shipping / Collection e-mail and click view your order
                  order status
                    • We generally send live plants via courier or Postnet from Mondays to Wednesdays only - for full details and pricing on the various shipping options please visit our Shipping Guidelines
                    • We aim to make your visit to our online plant nursery as easy and pleasurable as possible.  If you have any suggestions on how we can improve your shopping experience, why not send us an e-mail, we'd love to you hear from you

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