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FAQ: How do I place an order?

  • Cultivo Carnivores is an internet-based, carnivorous plant nursery managed from our home in Centurion. All of our sales are managed via orders on our website (online store)
  • For your convenience, we offer 2 methods for placing an order with us:
    • Shop online and have your favourite carnivore sent straight to your door and settling into it's new home before you can say SNAP!
    • For those not comfortable with online shopping, we offer visits by appointment, with point of sale purchases on selected Saturdays during summertime - READ MORE on Saturday visits
  • According to our feedback reports, most of our clients find the online store convenient and easy to use; however, if you are new to the online shopping experience, we have a complete tutorial below on how to place your order via our online store

    The HOME Page

    • Our web store is optimised for desktop- as well as smart phone users.  We will use a smart phone for this tutorial
    • The HOME screen has some inviting welcome notes and colourful featured categories on display, however, the real magic happens behind the main MENU and sub-menu tabs
      • Our online store consist of a main MENU with various sub-menus which are categorised into Live plant categories (species and varieties), plant seed, related growing supplies, gifts and other awesome resources such as care information, books to purchase and recommended web sources
        • The full list of categories (sub-menus) can be found behind the main MENU tab on the HOME page
      menu is located in the top left of the home screen
      • For this example we will place an order for a mean-looking venus flytrap.  From the Home screen, locate the MENU tab, then tap the drop down sub-menu in the Live plants category and scroll down to view the different species, in this case:  Venus Flytraps / Dionaea Muscipula (yes, the botanical name is a mouthful)
      species are listed as categories behind the live plants tab

       

      Choose menu > Live Plants > Plant category or Species
        • In the Live Plants > Venus Flytrap CATEGORY we have different venus flytrap VARIETIES on offer (each variety has it's own unique characteristics, for example some flytraps have more menacing teeth, giant varieties, jagged teeth, long teeth, jaws teeth, redder, greener, bigger, smaller.....taller...........you get the idea)
      categories display different varieties of one species
        • Click on the product image (in this case the Venus flytrap - mixed giants image) to enter the PRODUCT PAGE

      The Product Page

        • Each product page includes prices, stock levels and representative images of the selected product
        • Plant images are always of our own plants - please note that images represent plants in full summer growth in optimal conditions and may not display their full potential during and a couple of weeks after winter dormancy (Read more on what to expect during winter dormancy)
        • In the product listing, you will find options for the product as well as tabs for
          • a product description,
          • how you will receive your plant (shipping tab) and
          • a quick care guide
        • Hmmm, looks good....  Let's add one of these to the shopping basket
      Ready? Let's do some online shopping
        • To place an order, use the drop-down menu in the product page to first select the plant size (Some plants are only available in one size)
      Select plant size
      • Next, select the quantity and click the down-ward arrow to view the drop-down menu for the various ordering options (explained below)
      Select ordering option and quantity
          • The ordering options:
            • If you intend to collect your plant from us in Centurion - choose the 'COLLECT FROM US: Potted Plant' option  
            • If you are not able to collect your plant from us and we are to send your parcel via Postnet or the courier, we offer two separate shipping options to potentially lower shipping weight and costs
            • Unless otherwise mentioned, live plants are removed from pots and shipped unpotted (also known as bare root) to minimise damage during transit - if you have your own growing media choose the 'SHIPPED: Plant only (no growing media)' option
            • Carnivorous plants requires a special type of soil (no, potting soil and compost won't do the trick).  Should you not have the correct growing media, we will either send you a potted plant or include enough carnivorous plant soil to fill a standard 10cm pot in the 'SHIPPED: plant PLUS growing media' option
            • Note that if you have selected the 'collect from premises' ordering option on a live plant, only the hand delivery (Gauteng Areas) and collect from our premises options will be available as a shipping method
            • To activate the courier and Postnet options at the checkout section, ensure you have selected the correct ordering option for your live plant order 
            • On the plant listing > Choose either 'SHIPPED: plant PLUS growing media' or 'SHIPPED: Plant only (no growing media)'
          • In selected cases a plant will be sent potted:
            • We are proud of our plants and during shipment we will use our discretion - plants are usually sent potted if it is small enough to be protected properly
            • the 'Shipped - Potted Plant' option applies to all Cephalotus and Pygmy sundews (that hate root disturbance),
              • some smallish rosetted sundews,
              • sun pitchers (heliamphora),
              • cobra lilies (darlingtonia)
              • venus flytraps during winter dormancy
              • and small nepenthes
            • In all other cases you will need a 10cm pot to repot your plant in
            • Once you have selected the size, quantity and ordering option, add your selection to the shopping basket by clicking Add to cart

          adding a product to your shopping basket

            • From here you can either continue browsing or proceed to a summary of the items in your shopping cart by clicking on 'view cart'
          Click view cart to view a summary of the items in your shopping basket
            • Review the items in your cart and proceed to the checkout page 
          Add to cart and continue to checkout

           

          Completing the Checkout Process

            • At the first checkout page - Enter your address and contact details
              • You will still need to enter a full address even if you intend to collect your order instead of having it sent
              • For parcels sent via the courier, a full street address will be required, we can not courier plants to PO Box addresses
            Enter your personal details
            • After you have entered your personal information, continue to the shipping method
            continue to shipping method
            Shipping Methods
              • Use the radio button to select the preferred shipping method for your order
              • Shipping options are determined by your location and displayed according to volumetric weight of the parcel
                • If you intend to get your order sent via Postnet, please let us know which PostNet branch you will be collecting your parcel from when you send proof of payment
                • Paxi is a service managed by PEP stores and has over 2000 locations in South Africa
                  • Due to frequent service disruptions, PAXI replaced the South African Post office shipping method for sending seeds
                  • Use this weblink to search for the PAXI location most convenient for you to collect from and let us know when sending proof of payment
              • Note that if you have selected the 'collect from premises' ordering option on a live plant, only the hand delivery (Gauteng Areas) and collect from our premises options will be available as a shipping method
              • To activate the courier and Postnet options at the checkout section, ensure you have selected the correct ordering option for your live plant order 
              • On the plant listing > Choose either Shipped: plant with growing media or Shipped: Plant Only (no growing media) 
              select a shipping method

                • Once you have selected the shipping method, scroll down to Continue to payment method
                continue to payment method


                Payment Methods

                • In this section, use the radio button to select your preferred payment method
                    • We prefer direct EFT's (No additional fees) as it is the cheapest option for us both - Choose the Electronic funds transfer (EFT) option for our banking details
                    • If you choose the pay online (via the Payfast or Snapscan option), a separate email with payment details will be sent to you on confirmation of your order
                      • Please note this payment request email is generated manually once all the products in your order are confirmed and is usually sent during our business hours 
                      • A 7% processing fee applies to transactions via Payfast, Snapscan, as well as the card facility at our premises to cover banking fees
                      • Payfast is a 3rd party company we use to facilitate online card payments.  However, Payfast also offer additional payment methods such as Bitcoin, EFTs and Masterpass,  Please note that ALL payment methods offered via Payfast will incur the processing fee
                      • Secure your order by completing payments within 48 hours 
                      • For faster processing of your order please send us proof of payment via e-mail or sms, e-mails via the bank do not always reach us - Orders will only be released once the payment reflects in the bank account which may at times take up to 3 business days
                      • Kindly take note that due to security reasons, we do not accept cash payments
                    • Once you have selected the payment method, scroll down to Complete your order 
                    • Tap the complete order button to confirm and an order confirmation e-mail will be sent to your registered e-mail address
                    • That's it! You're done!
                    one moment while we confirm your order
                    The Thank You Page
                    • The Thank You ....(name) page serves as confirmation that we have received your order
                    • Take note of your order number for future correspondence
                    • Payment details will also appear here
                    the thank you page serves as confirmation that we have received your order
                    Communication and order progress updates
                    • We believe in clear communication, so keep an eye on your e-mail inbox as we will send you updates while your parcel makes it's way to you
                    • Once your order is received, you will receive an e-mail as confirmation.  We will now review the items in your order, and as soon as all the products are confirmed we will send you a second e-mail with Shipping / Collection details followed by a third email when your order is complete and either ready for collection or sent via courier, Postnet or PAXI
                    • The order status page will be updated as we process your order.  For any information on your order status such as payment status, collection details and tracking numbers scroll down on the Shipping / Collection e-mail and click view your order
                    order status
                      • We generally send live plants via courier or Postnet from Mondays to Wednesdays only - for full details and pricing on the various shipping options please visit our Shipping Guidelines
                      • We aim to make your visit to our online plant nursery as easy and pleasurable as possible.  If you have any suggestions on how we can improve your shopping experience, why not send us an e-mail, we'd love to you hear from you

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