Privacy policy

Privacy Policy

This Privacy Policy describes how www.cultivocarnivores.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or make a purchase. By using this Site, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of personal information to process your orders, improve your shopping experience, and communicate with you:

  • Device Information: Includes your IP address, browser type, time zone, and pages you visit. This helps us improve our website performance and analyse site traffic. Collected automatically via cookies, log files, and analytics tools such as Shopify Analytics and Google Analytics.
  • Order Information: Includes your name, billing address, shipping address, email address, phone number, and payment details. This information is required to process and deliver your order, send order confirmations, and communicate with you about your purchase.
  • Customer Support: If you contact us for help, we collect details such as your name, contact information, and relevant order details to assist you.

We collect personal information directly from you (through forms or checkout), and automatically (through cookies and analytics tools).

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.
  • Provide order updates, invoices, and customer support.
  • Screen orders for fraud prevention and security.
  • Improve our website, services, and product range.
  • Send updates or special offers (only if you’ve opted in).

We do not sell or rent your personal data to third parties.

3. Sharing Your Information

We share your personal information only with trusted service providers who help us operate our business:

  • Shopify: Our e-commerce platform. You can view Shopify’s Privacy Policy here: Shopify Privacy Policy.
  • Payment Gateways: We use secure processors such as PayFast and Yoco to process card payments. Your payment details are encrypted and never stored by us.
  • Shipping Partners: We share your name, contact number, and delivery address with couriers (such as The Courier Guy or Pargo) to deliver your orders.
  • Analytics Tools: We use Google Analytics to understand how visitors use our Site. You can learn how Google uses your data here: Google Privacy Policy.

4. Cookies

Cookies are small files stored on your device that help our website function and enhance your browsing experience. We use cookies to:

  • Remember your cart and login session.
  • Analyse website traffic and visitor behaviour.
  • Display relevant products and marketing promotions.

You can choose to disable cookies through your browser settings, but this may affect the functionality of certain features on our Site.

5. Behavioural Advertising

We may use limited information (such as browsing behaviour or purchase history) to show you relevant ads on platforms like Facebook or Google. You can opt out of targeted advertising here:

6. Protection of Personal Information (POPIA)

We comply with the Protection of Personal Information Act (POPIA) of South Africa. Your information is used only for legitimate business purposes and kept secure at all times. We will not share, sell, or distribute your personal data without your consent, unless required by law.

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at admin@cultivocarnivores.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected — such as completing your purchase or complying with legal requirements. You can request deletion of your data at any time.

8. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us to request removal.

9. Your Rights

You have the right to:

  • Access and receive a copy of the personal information we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent to marketing communications at any time.
  • Complain to the Information Regulator if you believe your information has been misused (www.inforegulator.org.za).

10. Security

We take all reasonable technical and organisational measures to protect your information against loss, misuse, or unauthorised access. Payments are processed through secure, encrypted gateways, and we never store your credit card details.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or legal requirements. The latest version will always be available on this page, with the date of last update shown below.

Last updated: November 2025

12. Contact Information

For questions about our privacy practices, or to exercise your rights, please contact us:

Cultivo Carnivores
Email: admin@cultivocarnivores.com
Phone: 064 628 9497
Pretoria, Gauteng, South Africa

If you are not satisfied with our response, you may contact the Information Regulator (South Africa):
www.inforegulator.org.za